Customer Care

The New Forest Collective want your experience with us to be exceptional.

We shall endeavour to ensure all our products are photographed well and contain all the information needed for you to make a choice to purchase.

Our ordering system is fast and efficient and you should expect off the shelf items to arrive within a few days. Should this not be possible, you will be informed.

Any communications from our customers will be answered within 2 working days except any request for a Freedom Of Information which is detailed in our Privacy Policy.

We shall constantly monitor all products and members of The New Forest Collective who are producing items to ensure they meet our high level of expectations and quality of goods.

Should you have any questions regarding this or wish more information, please contact us.


We receive, collect and store any information you enter on our website or provide us with in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

Terms & Conditions

In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Payment Methods

Credit / Debit Cards

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